Cookie Policy

1. Introduction & Purpose

At EskHosting, we believe in complete transparency and data privacy. This Cookie Policy explains how EskHosting ('we', 'us', or 'our') utilizes cookies, web beacons, and related tracking technologies when you visit eskhosting.com, interact with our client portal, or access any of our web hosting and domain registration services.

By understanding how and why we use these technologies, you can make informed choices about your privacy settings. We strictly adhere to applicable data protection regulations including the EU General Data Protection Regulation (GDPR) and the ePrivacy Directive.

2. What Are Cookies and Web Storage?

Cookies are small text files placed on your computer, tablet, or mobile device by websites that you visit. They are widely used by online service providers to enable core website functionalities, improve browsing efficiency, store user preferences, and provide analytical data to website operators.

In addition to standard HTTP cookies, we may also utilize modern web storage technologies such as HTML5 LocalStorage and SessionStorage to persist temporary configuration data (such as active hosting cart selections or currency preferences) across your browsing sessions without transmitting sensitive data over third-party channels.

3. Categories of Cookies We Use

Strictly Necessary & Security Cookies: These cookies are indispensable for the core operation of our website. They allow you to securely navigate the site, authenticate into the EskHosting Client Area (my.eskhosting.com), maintain persistent shopping cart items during plan checkout, and protect server infrastructure against automated brute-force attacks and DDoS abuse. These cookies do not require user consent under ePrivacy regulations as the website cannot function properly without them.

Performance & Speed Optimization Cookies: These cookies collect aggregated, anonymous telemetry regarding how visitors navigate our website, including pages visited, average page load times, and error encounters. This telemetry enables our engineering team to benchmark CDN performance, optimize TTFB (Time to First Byte), and ensure high reliability across all global regions.

Functional & Preference Cookies: These cookies enable our website to remember your selected preferences—such as chosen currency (e.g., USD), dark/light display preferences, and preferred language—so you do not have to reconfigure them every time you visit our hosting portal.

Analytics & Measurement Cookies: We use privacy-conscious analytics tools to understand user journeys, feature adoption, and documentation usability. All IP addresses are anonymized before processing, and no cross-site profiling or selling of visitor data is ever conducted.

4. Cookie Lifespans & Storage Durations

Session Cookies: These are temporary cookies that remain active only while your browser is open. When you close your browser tab or window, session cookies are automatically discarded and deleted from your device.

Persistent Cookies: These cookies remain stored on your device for a specified expiration timeframe (typically between 30 days to 12 months) or until you manually clear them from your browser. Persistent cookies allow us to recognize returning customers and maintain authenticated portal sessions securely.

5. Third-Party Services & Integrations

To provide enterprise-grade reliability and 24/7 technical support, we integrate select trusted infrastructure partners:

Security & DDoS Mitigation (Cloudflare): Cloudflare sets security cookies (such as __cf_bm and cf_clearance) to detect and block malicious bots and protect our cloud infrastructure from cyberattacks.

Customer Support Live Chat: Our live support widget sets session tokens to maintain continuous chat history between customer support specialists and clients while diagnosing hosting tickets.

Payment Processors (Stripe / PayPal): When completing transactions in our billing portal, our authorized payment gateways deploy fraud detection tokens to verify transaction legitimacy in compliance with PCI-DSS Level 1 standards.

6. Managing and Disabling Cookies

You have full authority to control, restrict, or delete cookies at any time. You can adjust your preferences via:

Browser Settings: Most web browsers allow you to manage cookie settings, view stored cookies, reject all cookies, or prompt you before accepting a new cookie. You can modify these settings through your browser's Preferences or Settings menu (Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, or Brave).

Opt-Out Tools: You can opt out of global analytics tracking by installing privacy extensions such as Google Analytics Opt-Out Browser Add-on or enabling the Global Privacy Control (GPC) signal in supported browsers.

Please note that disabling strictly necessary cookies may impair your ability to log in to the Client Portal, manage domains, or place hosting orders.

7. Updates to This Cookie Policy

We may update this Cookie Policy periodically to reflect technological advancements, operational changes, or evolving legal frameworks. Any changes will become effective immediately upon posting the updated policy with a revised 'Last Updated' date.

If you have questions, inquiries, or privacy concerns regarding our cookie practices, please submit a ticket via the EskHosting Support Portal or contact our data protection team at privacy@eskhosting.com.