Privacy Policy

Last updated: March 19, 2025

This policy (together with any ancillary documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.

Please read the following carefully to understand how we will treat and regard your personal data.

What Information We Collect

• Any personal information that you provide by filling in forms on our website. This includes information provided at the time of registering an account, purchasing services, or requesting further services. We may also ask for information when you report a problem with our site or services.
• If you contact us by letter or email, records of the correspondence may be kept.
• Telephone conversations may be recorded for training purposes.
• Details of transactions you carry out through our site and of the fulfilment and administration of your orders.
• We also record technical data such as your operating system, browser type, referring/exit pages and URLs, number of clicks, domain names, and pages viewed in our server logs. This information is used for marketing and security purposes.
• Where EskHosting acts as a data processor, we shall only act on the instructions of our customer (the data controller). If you provide us with personal data about a third party (for example, when registering a domain on their behalf), you warrant that you have obtained their express consent for the disclosure and use of their personal data.

How We Use Personal Data

• To register a customer account.
• To process orders that you have placed with us.
• To handle customer service and career enquiries.
• To ensure that content from our site is presented in the most effective manner for you and your computer.
• To provide you with information, products, or services that you request from us or which we feel may interest you, where you have consented to be contacted.
• To carry out our obligations arising from any contracts entered into between you and us.
• To allow you to participate in interactive features of our services, when you choose to do so.
• To notify you about changes to our services.
• To carry out marketing and statistical analysis.

For the avoidance of doubt, EskHosting will never sell your personal data to third parties.

Automatic Decision Making

We may use the information provided by you to perform automatic decisions about the acceptance of orders you place. This helps us combat fraud and abuse. This information never leaves our network.

Where We Store Your Personal Data

The personal data that we collect from you will be stored on our servers located within the European Economic Area (EEA). Occasionally, we may have to transfer data outside of the EEA — for example, when registering domains with registrars outside the EEA.

By submitting your personal data, you agree to this transfer, storage, or processing. We take all reasonable steps to ensure that your data is treated securely and in accordance with GDPR and our data protection policies.

Data Retention

We only retain your personal data for as long as necessary to fulfil the purposes for which it was collected, unless required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Examples:

• Invoice data: kept for a minimum of 6 years (as required under UK law).
• Log files: rotated every 12 weeks (anonymised data may be kept longer).
• Infrastructure backups: kept for 12 months.
• Web Hosting data: retained for 30 days.

In the rare event backups containing personal information are restored post-deletion, EskHosting will make every reasonable effort to ensure data that has been forgotten is not inadvertently restored and that all traces are removed within 180 days, unless additional retention obligations apply.

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or outdated data.
• Deletion: Request deletion of your personal data (“right to be forgotten”) where it’s no longer necessary for us to retain it.
• Objection: Object to our use of your personal data.
• Marketing: Opt out of marketing communications at any time.
• Complaint: Lodge a complaint with the Information Commissioner’s Office (ICO) via the ICO Make a Complaint portal.

You can manage and update your personal data through your EskHosting Client Area or by contacting us directly.

How We Use Cookies

We may obtain information about your general internet usage through cookies stored on your device. Cookies help us improve our site and deliver a better, more personalised experience.

They enable us to:

• Estimate audience size and usage patterns.
• Store your preferences to customise the site according to your interests.
• Speed up searches.
• Recognise you when you return to our site.
• Serve remarketing adverts (e.g., EskHosting ads reminding you of our products).

You may refuse cookies via your browser settings, though some parts of our site may not function properly if you do so.

Third-Party Links

Our site may contain links to partner networks, advertisers, and affiliates. If you follow a link to another website, please note that these websites have their own privacy policies, and EskHosting is not responsible for their practices. Always review their privacy policies before submitting any personal data.

Changes to This Policy

We keep our privacy policy under regular review and post any updates on this page.